A successful accommodation facility is a perfect mechanism, meaning everything works in harmony with- out the guests perceiving the enormous amount of work necessary behind the scenes to ensure maximum results.
This is precisely how the Hegematic has maintained, for 50 years, a reference partner for the most prestigious Italian hospitality buildings. Founded in 1970, the South Tyrolean family-run company Hegematic currently collaborates with more than 10,000 accommodations facility, restaurants and hotels all over Italy. Its area of collaboration ranges from back-office activities in the kitchens to the halls.
This includes but is not limited to the supply of auxiliary ma- chines to the service such as ovens, dishwashers and coffee machines, table top ware and buffet items. A true testament to the company’s core business. In 2020 Hegematic celebrates its 50th anniversary, holding true to its long history of professionalism and ability to anticipate trends. An attitude towards innovation that has always characterized its activity. During the year of 1974 the company was the first to launch automatic towels to dry hands (Air King) on the national market.
Following this, in 1976 the company brought the first automatic shoe cleaner to Italian hotels. This innovative attitude has led the company to success over the years and in 2005 allowed the turnover its handling to the second generation of the Frasnelli family.
To ensure its customers the highest quality, Hegematic prides itself on synergic collaborations with international companies, authorising it to be an official and only distributor for all of Italy. Historical partners include companies such as WMF, a German brand specialising in the production of kitchen appliances, cutlery, dishes and glasses.
This relationship began in 1990 with the distribution of the first WMF Professional Coffee Machines throughout Trentino Alto Adige and has continued with success until 2015. During this monumental year Hegematic acquired the national mandate for the WMF Professional Coffee Machines and has continued in this manner thus far.
The spearhead of Hegematic’s activity, in addition to the distribution of equipment and the efficient assistance service, is the department, founded in 1979, dedicated to the design of professional kitchens area. The company today has an internal design office that develops solutions and important fittings for hotel kitchens and buffets.
Depending on the needs of the location, it also relies on specialised professional figures who are outsourced.
Each project is studied and tailored in a way that meets each of the client’s needs. This is done by a series of collaborative meetings that lead to drafting, discussion and finally the execution of the work. Once the work is completed, Hegematic takes care of verifying its success with particular attention to the finishes, details and all the features outlined in the draft.
To deliver added value to the work Hegematic completes, specifically to the attention to WMF Professional Coffee Machines, it provides training and that of assistance to the machines it installs. The training begins with a technical course dedicated to distributors that the company follows step by step from the first installation at the hotel facility.
Once the machine has been in- stalled, the Hegematic’s technical team and the local dealer set the parameters in accordance with the maître. This ensures that all personnel caring out the routine operations and cleaning are trained with ad hoc training.
The purchased equipment itself is also subject to regular maintenance by Hegematic technicians with related repairs, re- placement and the supply of spare parts.