IVS Group is the largest company in Italy and the second-largest in Europe in the vending machine sector. It is the exclusive distributor of Nespresso Professional coffee capsules across much of Italy. We oversee more than 150,000 vending machines and issue around 800 million products – including coffees, snacks and drinks – every year.
Ever since the group’s foundation in 1972, our philosophy has been clear: to use vending machines to serve unique products in terms of quality and variety, all of which are perfectly in tune with customer needs. It is an ambitious objective and one that we have pursued through a process of constant innovation in terms of product choice, technology, research and development. One of the hallmarks of our activity has been our skill at understanding and anticipating market trends, with our long history testifying to our versatility as we grow in size and revenue year on year.
Bespoke solutions for the HoReCa industry
IVS Italia’s extensive experience of managing complex projects for airports, train stations, hospitals and universities makes us the perfect ally in providing bespoke solutions and projects in the HoReCa industry. Our unbeatable expertise allows us to work in any space which sees large numbers of people passing through or gathering. Our vending machines are aesthetically pleasing, solid and secure, as shown by the many clients that have chosen us both in Italy and around the world.
For this reason, IVS Italia is the ideal partner for all hotels, restaurants or bars that receive large numbers of visitors, no matter their size. The bespoke products and expertly designed machinery we supply are perfect for any space, indoor or outdoor.
Projects, ideas and made-to-measure installations.
We strive to establish meaningful partnerships with all our clients, especially when a project requires not just a well-functioning distributor stocked with excellent products, but a comprehensive analysis of the colours, furniture, materials and light in a space to ensure that our machines are the perfect fit.
We work with partners who boast proven experience in the design and installation of furnishings to complete our service with the design and production of 3D models to provide a preview of the architectural and colour impact of one or more vending machines in a short space of time. This is a great opportunity and a real asset in our service portfolio which ensures that all of our clients receive personalised, bespoke products.
Impeccable technical assistance
At IVS Italia, we have a team of staff dedicated to providing quick and effective assistance. These professionals are equipped with palmtop computers and the latest technology so they can register the action taken and ensure that work is completed quickly. On average, action is completed within 60 minutes of the user and/or distributor flagging up a problem. For more complex repairs, we guarantee the immediate replacement of distributors that cannot be repaired within 24 hours.
Our standard response time shows that 90% of assistance request calls are solved within eight hours of flagging. We also guarantee round-the-clock coverage: in the event that the local technician is unavailable, we will immediately bring in a replacement in order to ensure that the quality of assistance is constant and unaltered. As well as repairing broken machines, our dedicated technicians check that payment machines are working correctly (coin boxes, change, electronic readers) and complete quality control checks on the products issued.
This is what IVS Italia is all about: a company always ready to seize the opportunities of a fast-changing world with passion, confidence and hard work.