Iced coffee is no longer just a drink for hot summer days. Across many markets, cold coffee specialties have become a regular part of modern beverage menus — from coffee shops to hotels, restaurants and quick-service concepts. Today’s guests expect more choice, new flavor profiles and beverages that not only taste great, but also look...

Coffee has become one of the most visible indicators of quality in hospitality. Guests encounter it several times during their stay — at breakfast, between meetings or in the lobby — and expectations increasingly reflect the standards set by specialty cafés. When quality varies between these moments, the inconsistency is quickly noticed and can undermine...