The digital transformation of the hospitality industry is reshaping the guest arrival experience. Two complementary solutions at the forefront of this evolution are Face Check-In and Sesamly, designed to make the check-in process faster, safer, and fully autonomous.
Face Check-In is an innovative mobile application that enables remote identity verification directly from a smartphone through a live video call between the guest and the property operator, without relying on third-party platforms.
The process is simple: upon arrival, the guest scans a QR code and accesses the web app on their mobile device. They then start a video call with the operator, who verifies their identity and completes the check-in process in real time. Once completed, the guest receives their credentials or digital key, allowing immediate access to their room while minimizing waiting times.
The benefits are significant: faster check-ins, streamlined guest flow management, reduced queues, and lower staffing requirements at the front desk during off-peak hours.
The solution also enables properties to operate without continuous on-site reception staff, managing multiple guests simultaneously while delivering a modern and seamless guest experience. As a proprietary technology, it ensures full control over data, enhanced security, and a positive return on investment through increased operational efficiency.
Sesamly completes the ecosystem by providing a simple and autonomous way for guests to access the property. Upon arrival, guests scan a QR code at the entrance, enter their details, and instantly receive an access code to unlock the main entrance door or entry system, including electronic keypads where applicable.
Once inside, they can complete the self check-in process at a dedicated kiosk. Sesamly is particularly well suited to historic buildings and properties with complex access points. It integrates seamlessly with Face Check-In for remote visual identity verification, ensuring compliance with Article 109 of the Italian Consolidated Law on Public Security (TULPS).
Together, these solutions create a more efficient, secure, and fully digital hospitality model, reducing operational costs while significantly enhancing the guest experience.
