Capitani ends 2019 on yet another positive note

Hospitality businesses invest considerable time in training teams to deliver consistent service. But when staff turnover is high, experience levels vary and new employees need to become productive quickly, there is a limit to how much complexity training can solve. Coffee is a good example. Guests expect quality and choice whether they order at breakfast,...

Hospitality operations rarely follow the same rhythm every day. A hotel breakfast room may serve hundreds of guests one morning and considerably fewer the next. Restaurants move between quiet periods and busy service, while conferences, events and seasonal demand create additional peaks. Yet one part of coffee operations has traditionally remained unchanged: the cleaning schedule....

Cold coffee beverages are becoming a more permanent part of the offer across HoReCa environments, from hotel breakfast and lobby service to restaurants, cafés, bars, terraces, catering and self-service settings. For operators, the opportunity is clear – but so is the challenge: delivering consistent taste, attractive presentation and efficient preparation without adding complexity during busy...